Frequently Asked Questions
Product and Compatibility
Will the LiftDock attach to every gym machine?
No. The LiftDock is designed for compatible magnetic metal surfaces only. It will not attach to plastic, wood, glass, aluminium, rubber-covered sections, or non-magnetic equipment. Always test the attachment before placing valuables inside.
How do I test compatibility?
Before using the LiftDock, press it firmly against the surface and test the hold before releasing any belongings into it. If the attachment does not feel secure, do not use it on that surface.
How do I know whether my bottle will fit?
Check the confirmed bottle-compartment dimensions on the product page before ordering. Bottle fit depends on the size and shape of your bottle. [CONFIRM DIMENSIONS BEFORE PUBLISHING]
What can I carry inside?
The LiftDock is designed to hold small gym essentials such as a bottle, phone, keys, earbuds, and wallet. Capacity depends on item size. Review confirmed dimensions before ordering.
Can I carry it as a shoulder or crossbody bag?
The LiftDock includes an adjustable strap for carrying when moving through or leaving the gym. It is designed as a gym caddy, not a full-size bag.
Ordering and Payment
Which payment methods are accepted?
[CONFIRM ACTIVE PAYMENT METHODS BEFORE PUBLISHING]
Can I change or cancel an order?
[CONFIRM CANCELLATION WINDOW AND PROCEDURE BEFORE PUBLISHING]
What if my shipping address is incorrect?
[CONFIRM ADDRESS-CHANGE PROCEDURE BEFORE PUBLISHING]
When is my payment processed?
[CONFIRM PAYMENT PROCESSING TIMING BEFORE PUBLISHING]
Shipping and Tracking
Where does Evvofit ship?
[CONFIRM ACTIVE SHIPPING ZONES BEFORE PUBLISHING]
How long does processing take?
[CONFIRM WITH APPROVED SUPPLIER BEFORE PUBLISHING]
What is the delivery estimate?
[CONFIRM USING REAL SAMPLE DATA BEFORE PUBLISHING]
Will tracking be provided?
[CONFIRM TRACKING METHOD BEFORE PUBLISHING]
What if tracking stops updating?
[CONFIRM PROCEDURE BEFORE PUBLISHING]
Could duties or import charges apply?
[CONFIRM BASED ON ACTIVE SHIPPING ZONES BEFORE PUBLISHING]
Returns and Problems
What if the product arrives damaged?
[CONFIRM PROCEDURE BEFORE PUBLISHING — consistent with Refund Policy]
What if I receive the wrong product?
[CONFIRM PROCEDURE BEFORE PUBLISHING — consistent with Refund Policy]
How do I request a return?
[CONFIRM RETURN PROCEDURE BEFORE PUBLISHING]
Who pays return shipping?
[CONFIRM BEFORE PUBLISHING]
When will a refund appear?
[CONFIRM REFUND TIMING BEFORE PUBLISHING]
What happens if the package is lost?
[CONFIRM LOST PACKAGE PROCEDURE BEFORE PUBLISHING]